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May 18, 2020 - News

ICA Group: a new smart technical support

A new fast and agile remote technical advice service. Find out how it works!


A new tech support service, to stay close to you even from a distance.

Never as in this time have we learned how a prompt response to an emergency situation can make a difference. We are proud of how rapidly ICA Group has tackled the Covid-19 emergency: we immediately put in place measures to keep our employees safe, to start remote working and to produce sanitizing gel and spray for donation.

Here we want to talk about a new service: a technical support service intended for professional users - customers and non-customers - who need the support of our experts even from a distance.

 

Super fast tech support

These days we need to keep social distancing as much as possible, but at the same time we are incredibly connected. Therefore we wondered how we could effectively support our customers, even from afar, because we wanted to keep ensuring a warm and direct contact with our staff.

Hence the idea of ​​creating a fast and agile remote technical support service that allows us to interact with anyone who needs advice, tips or opinions. This service is available from Italy and abroad for all our customers, as well as all B2B customers that need to receive technical support from our experts.

  • Your Tech Expert is also available remotely thanks to innovative digital solutions. You can call or send an email to schedule an online appointment and he/she will help you find the solutions to suit your needs.

  • We are also glad to inform you that a new centralized Technical Service is already available: anyone can contact us via WhatsApp . Our team is available Monday to Friday, from 9 am to 12:30 pm and from 2 pm to 6 pm.

  • Or you can contact us here at any time.

Of course, it will not be like seeing us in person, but it is a way to keep being available and supportive like we have always been.

We will do all we can to stay close to you even from a distance and we look forward to providing you in-person support soon. Because that's what we love.

Do you need tech support?
Write to us now

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